Privacy Policy
Last Updated: July 17, 2026
At SMMWise (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Who We Are
SMMWise provides Google Reviews and online reputation management services to businesses. Our website is available at https://smmwise.com.
If you have any questions regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected] or [email protected]
Information We Collect
We collect personal information that you voluntarily provide when using our website or purchasing our services.
This may include:
- Full name
- Email address
- Phone number (if provided)
- Billing information
- Business name
- Google Business Profile information
- Order details
- Messages submitted through our contact form
We also collect certain technical information automatically when you visit our website.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Date and time of your visit
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Provide our services
- Process payments
- Respond to enquiries
- Manage customer accounts
- Improve our website
- Prevent fraud and abuse
- Deliver customer support
- Send service-related communications
- Comply with legal obligations
- Analyse website performance
- Improve user experience
We do not sell your personal information to third parties.
Legal Basis for Processing
If you are located in the United Kingdom or European Economic Area, we process personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, provided your rights do not override those interests
Payment Information
Payments made through our website are securely processed by trusted third-party payment providers, including Stripe and PayPal.
We do not store your full payment card details on our servers. Payment information is handled directly by the relevant payment processor according to their own privacy and security standards.
We recommend reviewing the privacy policies of these payment providers before making a purchase.
Contact Forms
When you submit an enquiry through our contact form, we collect the information you provide to respond to your request and provide customer support.
We retain these enquiries only for as long as reasonably necessary.
WooCommerce Orders
When you place an order, WooCommerce stores information necessary to process your purchase, including:
- Customer details
- Billing information
- Purchased services
- Order history
- Transaction reference numbers
This information helps us fulfil orders, provide support, and maintain accounting records.
Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect anonymous information including:
- Pages viewed
- Session duration
- Device information
- Geographic region
- Browser information
- Traffic sources
This information helps us improve our website and customer experience.
Google Analytics does not identify individual users unless additional identifying information is provided.
Cloudflare
Our website uses Cloudflare to improve website performance and security.
Cloudflare may process technical information such as:
- IP address
- Browser information
- Security logs
- Network performance data
This helps protect our website against malicious activity and cyber threats.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember user preferences
- Improve website performance
- Analyse website traffic
- Maintain website security
- Provide essential website functionality
Types of cookies we may use include:
Essential Cookies
These cookies are required for the website to function correctly.
Performance Cookies
These cookies help us understand how visitors use our website.
Analytics Cookies
These cookies collect anonymous information about website usage.
Functional Cookies
These cookies remember your preferences and improve your experience.
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
How We Share Information
We only share personal information when necessary.
This may include:
- Payment providers
- Website hosting providers
- Analytics providers
- Cloudflare
- Legal authorities when required by law
- Professional advisers
We do not sell, rent, or trade personal information for marketing purposes.
International Data Transfers
Some of our service providers may process information outside the United Kingdom or European Economic Area.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Typical retention periods may include:
- Contact enquiries: up to 12 months
- Customer orders: up to 7 years where required for tax and accounting purposes
- Analytics data: according to Google Analytics settings
- Security logs: as required for fraud prevention and website protection
When information is no longer required, it is securely deleted or anonymised.
Data Security
We take reasonable technical and organisational measures to protect your information.
These measures include:
- SSL encryption
- Secure payment processing
- Firewall protection
- Cloudflare security services
- Access controls
- Regular software updates
- Malware monitoring
Although we work hard to protect your information, no method of transmission over the internet is completely secure.
Your Rights
If you are located in the United Kingdom or European Economic Area, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our services are intended for businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
SMMWise
Website: https://smmwise.com
Email: [email protected] or [email protected]
We will make reasonable efforts to respond to your enquiry as quickly as possible.